411dotca

Category Archives: Customer Experience

5 Ways to Make your Business more Accessible

Connect with more customers in your community—add your business to 411.ca for FREE Having an accessible business is important. Ontario has it’s own ...

Why your Small Business Needs Social Media

Ready to get social? Read our Entrepreneur’s Guide to Social Media Content. There’s a ton of buzz about social media for business, but it’s not just a hype. ...

Online Reputation Management Tips For Small Business

Follow 411dotca on LinkedIn for more entrepreneurial tips.  A recent study by BrightLocal found that 88% of consumers trust online reviews as much as personal ...

8 Ways to Improve Small Business Customer Service

Follow 411dotca on Twitter and LinkedIn for daily small biz advice.  Here at 411.ca, we are constantly striving to improve our own customer relationships. So ...

Reach More Customers By Featuring Reviews / Recruter davantage de clients grâce aux commentaires

One of the best new features on 411.ca is the ability for advertisers to show off a great review front and centre on their ad. Why is this feature so great that we ...

How to: Respond to Reviews / Comment répondre aux avis

When I write review or a comment (positive or negative) it makes me happy when the business owner responds. It shows that the business cares about what I have to say ...

Negative Reviews: They’re Good. / Commentaires négatifs : ils sont utiles.

Now that we’ve added reviews on 411.ca, we realize that you, as business owners, may have concerns over negative reviews that might be posted on your business ...