I would strongly caution anyone from using this business. I recently dropped off a brand new, $1600 suit from Harry Rosen to be laundered. My brother-in-law also dropped off a suit that was comparable in price. Both were severely damaged when we returned to pick them up. The suits had been improperly cleaned and were thus heavily shrunken, burnt, and ripped. The staff at Harry Rosen said they have never seen such destruction from dry cleaning. They suspect that he in fact did not dry clean the suits, but actually washed and dried both garments. Both suits are irreparable. Upon contacting the business owner he was unapologetic, rude, and proceeded to hang up on me. He states that he does not have insurance and is unwilling to even compensate the cost of his sub-par cleaning. I do not usually take the time to write reviews of this nature, but I feel that it is important that business be held accountable for such acts.
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