411dotca

Category Archives: Customer Service

A Better Experience Built With You In Mind – The Brand New 411.ca

Check out the new 411.ca and see all the ways we can help your business grow. If you’ve been on 411.ca recently, you probably noticed our new website. Pretty, ...

Why your Small Business Needs Social Media

Ready to get social? Read our Entrepreneur’s Guide to Social Media Content. There’s a ton of buzz about social media for business, but it’s not just a hype. ...

Online Reputation Management Tips For Small Business

Follow 411dotca on LinkedIn for more entrepreneurial tips.  A recent study by BrightLocal found that 88% of consumers trust online reviews as much as personal ...

8 Ways to Improve Small Business Customer Service

Follow 411dotca on Twitter and LinkedIn for daily small biz advice.  Here at 411.ca, we are constantly striving to improve our own customer relationships. So ...

Write Messages to Your Customers / Messages à vos clients

Planning an upcoming sale? Want to advertise a special event? Have news you’d like to share with your customers? Post it on your 411.ca ad in seconds! If you need ...

How to: Respond to Reviews / Comment répondre aux avis

When I write review or a comment (positive or negative) it makes me happy when the business owner responds. It shows that the business cares about what I have to say ...

Negative Reviews: They’re Good. / Commentaires négatifs : ils sont utiles.

Now that we’ve added reviews on 411.ca, we realize that you, as business owners, may have concerns over negative reviews that might be posted on your business ...