411 Blog

Category Archives: Customer Service

Simple tips for Marketing to Millennials

Ah, millennials, the most talked about generation in the past decade. They’re breaking the mold on traditional consumer behaviour – and everyone’s ...

How to Respond to Online Reviews The Right Way

It’s always nice when a business owner responds to online reviews, positive or negative. It shows that the business cares about what you have to say and ...

The Brand New 411.ca – A Better Experience Built With You In Mind

If you’ve been on 411.ca recently, you probably noticed our new website. Pretty, isn’t it? Check out the new 411.ca and see all the ways we can help your ...

Why your Small Business Needs Social Media

Ready to get social? Read our Entrepreneur’s Guide to Social Media Content. There’s a ton of buzz about social media for business, but it’s not just a hype. ...

Online Reputation Management Tips For Small Business

Follow 411dotca on LinkedIn for more entrepreneurial tips.  A recent study by BrightLocal found that 88% of consumers trust online reviews as much as personal ...

8 Ways to Improve Small Business Customer Service

Follow 411dotca on Twitter and LinkedIn for daily small biz advice.  Here at 411.ca, we are constantly striving to improve our own customer relationships. So ...

Write Messages to Your Customers / Messages à vos clients

Planning an upcoming sale? Want to advertise a special event? Have news you’d like to share with your customers? Post it on your 411.ca ad in seconds! If you need ...

Negative Reviews: They’re Good. / Commentaires négatifs : ils sont utiles.

Now that we’ve added reviews on 411.ca, we realize that you, as business owners, may have concerns over negative reviews that might be posted on your business ...